Privacy Policy


Redwood Woodlands ltd. may collect "Personal Data" from you, meaning information that identifies you as an individual or from which you may be identified. For example, we may collect:

  • contact information, such as your name, mailing address, e-mail address, and telephone number;
  • credit card number or other payment account number, billing address, and other payment and billing information ("Payment Information");
  • records and copies of your correspondence if you contact us;
  • information necessary to fulfill special requests (e.g., health conditions that require specific accommodation);
  • guest stay information, including date of arrival and departure, and goods and services purchased;
  • information collected through the use of closed circuit television systems, card key and other security systems; and
  • in limited cases, information relating to the credit of customers.

We may collect Personal Information:

  • through the Site;
  • through reservation and call centres;
  • through social media and brand channels (e.g. Facebook, Twitter);
  • from Licensed Hotels, Affiliates, or other third parties; or
  • when you otherwise voluntarily provide it to us, including in connection with our loyalty program (i.e. Best Western Rewards).

Redwood Woodlands Ltd. will never sell and pass on information about you to a third party and will use the information for the sole intention of our own marketing and promotional campaigns.